789bet's Privacy Policy

789bet (hereinafter "we", "our", or "the platform") treats the privacy of users' personal information with the utmost importance. This policy explains what types of information we collect, how we process it, and under what circumstances it may be shared with third parties.

This policy applies to the following services:

• The 789betcasino.cam website and all its subpages
• Android and iOS mobile applications
• Support services provided via live chat and email
• Promotional communications and bonus-related information

Any person who uses 789bet or registers for the service must be at least 21 years of age. The age requirement is described in more detail in our Responsible Gaming section.

2.1 Information Provided at Registration

When creating an account, you are required to provide some basic information. This information is collected directly from you and is essential for managing your account:

• Full name (as shown on your national identity card)
• Date of birth (for age verification)
• Mobile number (linked to bKash, Nagad, or Rocket)
• Email address
• Password of your choice

2.2 Transaction-Related Information

When processing deposit and withdrawal activities, the following information is collected automatically:

• Payment method details (bKash, Nagad, or Rocket number)
• Transaction amount, and date and time
• Transaction reference number
• Deposit and withdrawal history

Please note that we do not and will never collect your mobile banking PIN or OTP.

2.3 Technical and Usage-Related Information

When you access our platform, certain technical information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Login and logout times and session duration
• Pages visited and click patterns
• Cookie and local storage data (details below)

2.4 Communication-Related Information

When you contact our support team via live chat or email, a record of that conversation is retained. These records are used to improve service quality and to track the resolution of previous issues.

789bet uses your information only for specific and legitimate purposes. We never use your information for anything unnecessary.

4.1 When Information Is Shared

789bet does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Transaction information necessary to complete deposits and withdrawals is shared with mobile payment platforms such as bKash, Nagad, and Rocket.
• Technology service providers: We work with trusted technology partners for server hosting, cybersecurity, and fraud detection; however, they may not use your information for their own purposes.
• Legal obligations: Information may be provided in response to a court order or a lawful request from a competent authority.

4.2 Third-Party Obligations

789bet enters into separate confidentiality agreements with all third parties with whom information is shared. Under these agreements, they may use your information only for the specified purpose and may not disclose it to unauthorised persons.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. 789bet uses the following types of cookies:

• Essential cookies: To maintain your login state and ensure session security.
• Functional cookies: To remember your preferred language and settings.
• Analytics cookies: To understand which pages are visited most — no personal identity is revealed through these.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some features from working correctly, such as maintaining your login session.

6.1 Technical Security

789bet applies industry-standard technology to protect your information:

• SSL encryption: All data exchanged between the website and server is encrypted.
• Password hashing: Your password is never stored directly — only its hash value is kept.
• Two-step verification (OTP): Mobile verification at login and withdrawal.
• Firewall and DDoS protection: Prevention of cyberattacks at the server level.

6.2 Internal Controls

Only authorised staff have access to user information, and only as required for their work. All access logs are retained and regularly audited. All 789bet staff are bound by confidentiality agreements.

6.3 Response to a Data Breach

Should a data breach occur for any reason, we will promptly notify affected users and take the necessary protective measures. Answers to common questions about account security can be found in our general FAQ section.

789bet retains your information for as long as your account is active and as needed to provide the service. Even after an account is closed, some information is kept for a set period due to legal and accounting obligations:

• Transaction records: At least five years from the date the account is closed.
• Communication records: Two years from the date of last contact.
• Age verification documents: Five years from the date the account is closed.

Once the specified period has passed, the information is securely deleted or anonymised.

As a 789bet user, you have the following rights over your own information:

• Right of access: You have the right to ask what information we hold about you.
• Right of correction: If any of your information is incorrect, you may request that it be corrected.
• Right to deletion: Where there is no legal obligation to retain it, information will be deleted upon your request.
• Right to object to processing: You may request at any time that marketing communications be stopped.
• Right to data portability: You may request a copy of your information in a common format.

To exercise these rights, contact our support team via live chat or email. Assistance is available 24/7 in both Bengali and English.

789bet strictly prohibits persons under the age of 21 from using the platform. We do not knowingly collect information from minors. If it comes to our attention that a user does not meet the age requirement, their account will be closed and their information deleted.

If parents believe their child has mistakenly created an account, please contact our support team immediately.

789bet may amend this privacy policy as needed. For significant changes, you will be notified via your registered email address or through a notice on the platform. Continued use of the platform after a change is considered acceptance of the updated policy.

The date of any change will always be shown at the top of this page. Previous versions are available through the support team upon request.

If you have any questions, objections, or requests to delete information regarding this privacy policy, please contact us. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

• Live chat: Via the chat button at the bottom right of the website.
• Email: [email protected]

For requests sent by email, you can generally expect an initial response within 24 hours.